FAQ

We accept payments through Stripe, allowing you to pay securely with your credit or debit card (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. Your payment details are encrypted and protected for a seamless checkout experience.

Enter your promo code in the "Discount Code" field at checkout. Ensure it is applied before completing your order, as we cannot apply codes retroactively.

Yes! Once your order ships, you'll receive a tracking number by email within 24–72 hours. You can follow your package until it arrives. Track Your Order

Our customer service team is here to help. Contact us at hello@mythora.shop or call us at +1 (318) 936-9370. We usually reply within one business day. Please include your order number for faster support.

To modify or cancel your order, contact us at hello@mythora.shop as soon as possible. We'll do our best to assist, but cancellations may not be possible once an item has shipped. See our Refund and Return Policy for details.

Delivery typically takes 3–4 business days after dispatch. If your order is delayed, check the carrier tracking details and confirm your delivery address. If issues persist, contact our support team at hello@mythora.shop for assistance.

Once your return is received and approved, we will process your refund within 5 business days to your original payment method.

Yes. All Mythora wraps are designed with newborn safety in mind, supporting babies from 8 lbs. They follow ergonomic babywearing guidelines, keeping your baby in a natural, hip-healthy position close to your heart.

Machine wash cold on a gentle cycle with mild detergent. Tumble dry on low or lay flat to air dry. Avoid bleach or fabric softeners to preserve the softness and integrity of the fabric.